USRN Trainer | U.S. Healthcare Account

Gratitude Inc

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4 hours ago

USRN Trainer | U.S. Healthcare Account

1-5 Year(s)

Manila (Makati)

Job Description

Key Skills

USRN PHRN Utilization Management Utilization Review active PHRN and USRN license

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USRN Trainer | U.S. Healthcare Account

Are you an experienced U.S. Registered Nurse (USRN) with a passion for coaching, mentoring, and developing clinical talent? Join our growing team and play a critical role in preparing healthcare professionals for success in high-impact U.S. healthcare programs.

As a USRN Trainer, you will lead the delivery of engaging clinical training programs, develop learning content, assess competency, and ensure compliance with U.S. healthcare standards. This is an excellent opportunity for nurses who want to transition into leadership, education, and workforce development while remaining connected to clinical excellence.

What You'll Do

Deliver High-Impact Clinical Training

Facilitate New Hire Training (NHT) for U.S. healthcare programs including:
- Utilization Management (UM)
- Case Management (CM)
- Clinical Appeals
- Triage
- Claims Review
Conduct instructor-led, virtual, and hybrid training sessions using adult learning methodologies.
Prepare new hires for operational readiness by ensuring competency in clinical processes, documentation standards, and regulatory requirements.

Design and Enhance Learning Programs

Develop and maintain engaging training materials, case studies, simulations, assessments, and reference guides.
Ensure training content remains aligned with:
- Client requirements
- U.S. healthcare standards
- HIPAA regulations
- Clinical guidelines and best practices
Partner with Operations, Quality, and Client stakeholders to continuously improve training effectiveness.

Coach, Mentor, and Evaluate Learners

Conduct knowledge assessments, certification activities, and clinical competency evaluations.
Provide coaching, feedback, and performance improvement support.
Support nesting, shadowing, and transition-to-production activities to help learners succeed in live operations.

Drive Compliance and Quality Excellence

Maintain accurate training records, evaluation reports, and performance documentation.
Ensure compliance with confidentiality standards, HIPAA requirements, and organizational policies.
Prepare training reports and performance insights for key stakeholders.

Support Continuous Improvement

Identify learning gaps and deliver targeted refresher or upskilling sessions.
Participate in training audits, calibration sessions, and client reviews.
Contribute to initiatives that enhance instructional quality, training effectiveness, and clinical accuracy.

What We're Looking For

Required Qualifications

Active and unrestricted U.S. Registered Nurse (USRN) License
Minimum 2–3 years of clinical bedside experience (ER, ICU, Telemetry, Med-Surg, or related specialty)
At least 1 year of USRN Trainer experience within a BPO or U.S. Healthcare account
Experience supporting programs such as:
- Utilization Management
- Case Management
- Clinical Appeals
- Triage
- Claims Review
Strong knowledge of:
- MCG/Milliman
- InterQual
- HIPAA regulations
- U.S. healthcare systems and medical terminology
Excellent verbal and written English communication skills
Strong facilitation, presentation, coaching, and stakeholder management skills

Preferred Qualifications

Experience in Learning & Development, Clinical Education, or Instructional Design
Knowledge of curriculum development and adult learning methodologies
Experience creating training materials, assessments, and learning programs

Why Join Us?

Be part of a fast-growing U.S. Healthcare organization
Influence clinical excellence and workforce readiness
Work with highly skilled healthcare professionals
Expand your leadership, coaching, and instructional design expertise
Enjoy opportunities for career growth within Training, Quality, Learning & Development, and Operations

If you're a passionate USRN who enjoys developing people, driving clinical excellence, and making a meaningful impact on healthcare delivery, we'd love to hear from you.

Role

US Registered Nurse

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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