Team Leader | UK Financial Customer Service
Gratitude IncTeam Leader | UK Financial Customer Service
Job Description
Key Skills
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Job title: Team Leader
Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 40,800 package depending on experience
Start date: ASAP
Qualifications:
• Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment
• Sound knowledge on the banking domain and understanding of processes and bucket flows
• Good to have: Exposure to US or UK banking industry
Key Responsibilities:
• Manage and lead a team handling financial/banking accounts
• Monitor KPIs, productivity, and quality metrics
• Analyze collections data and reports to drive performance
• Ensure compliance with banking laws, guidelines, and internal processes
• Handle escalations and maintain high customer service standards
• Coach and mentor team members to achieve targets
Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Nicole
SVAR
Final Interview: MS Teams
Pre-screening Notes:
• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?
• Do you have knowledge on the banking domain and understanding of processes and bucket flows?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to US or UK banking Industry?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?
Role
Team Leader
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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