Team Lead

Gratitude Inc

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1 month ago

Team Lead

2-4 Year(s)

Manila (Eastwood quezon city, Cubao Quezon City, Fairview Quezon City, Diliman quezon city, Bridgetown quezon City)

Job Description

Key Skills

Team Leader Healthcare account bpo claim insurance

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Account: Healthcare

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: US Business Hours
Start date: ASAP

Headcount: 2

Qualifications:

• 2nd year completed/College Graduate

• 2+ years exp as Team Lead (Preferred Healthcare exp)

• Has an Insurance background, claims processing, US benefits

• Not a job hopper

Responsibilities:

• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.

• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.

• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Role

Team Leader

Timings

US-Type Shift (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Patrick Obunezie

Recruiter - Gratitude Inc

NA, nigeria

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