Sr. Manager Process Improvement (Servi'ce excellent)
Gratitude IncSr. Manager Process Improvement (Servi'ce excellent)
Job Description
Key Skills
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Urgent Hiring!
Role: Sr. Manager – Process Improvement (Service Excellence)
Industry: Telco & Media
Location: Clark, Pampanga
Work Setup: Onsite
Schedule: Flexible
Start Date: ASAP
Salary: PHP 180,000 base + PHP 20,650 allowance + sign-on bonus
Qualifications:
Lean Six Sigma Greenbelt Certified (minimum)
Experience managing Telco and Media accounts
Proven Process Improvement experience in a BPO setup
Minimum 5 years’ experience in a Process Improvement role
At least 2 years’ tenure in the last 2 organizations
Completed GB projects for KPI improvement (e.g., CSAT, AHT, etc.)
Currently a Manager or Sr. Manager
Willing to work onsite in Clark with a flexible schedule
Role
Operations Manager
Timings
Flexible (Permanent)
Industry
Media / Dotcom / Entertainment
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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