Sr Manager Process Improvement (Service Excellence)
Gratitude IncSr Manager Process Improvement (Service Excellence)
Job Description
Key Skills
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Qualifications:
Earned a Bachelor’s Degree in any field
LSS Greenbelt Certified- minimum
10 years of minimum experience working in BPO industry
Experience in managing Telco and Media accounts
Process Improvement experience in BPO Setup is required
At least 5 years’ experience in a Process Improvement capacity
Minimum tenure of at least 2 years in last 2 organizations
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager
Role
General Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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