Spanish Bilingual Customer Service Representative
Gratitude IncSpanish Bilingual Customer Service Representative
Job Description
Key Skills
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Job Title: Spanish Bilingual Customer Service Representative
Campaign: Banking and Finance
Location: Bridgetowne Blvd, Quezon City
Work Schedule: Shifting schedule (details to be discussed)
Salary Range: Up to ₱100,000
Role Overview
We are looking for a Spanish-English Bilingual Customer Service Representative to support customers in the banking and finance (mortgage) sector. The role focuses on delivering high-quality voice support while ensuring compliance with company policies and industry regulations.
Non-Negotiable Requirements
- Spanish proficiency (spoken and written)
- At least 2 years of BPO Spanish voice support experience
- Strong English communication skills
Qualifications
- Grade 12 / High School Graduate (any field)
- Minimum of 2+ years voice experience in bilingual (English–Spanish) support
- Strong verbal and written communication skills
- Ability to understand and respond appropriately to complex customer situations
- Experience or familiarity with mortgage products, loan terminology, or home buying process is an advantage
- Excellent problem-solving and customer-handling skills with empathy
- Detail-oriented with high accuracy in documentation and data entry
- Ability to multitask and work efficiently in a fast-paced environment
- Willingness to work flexible schedules, including evenings, weekends, and holidays
- Proficiency in CRM tools and MS Office applications
Job Responsibilities
- Handle bilingual (English and Spanish) voice interactions with customers regarding mortgage products, services, and account information
- Provide accurate information on mortgage options, interest rates, loan terms, and related inquiries
- Assist customers with online platforms and self-service tools (account setup, payments, document submission, etc.)
- Collaborate with internal teams to resolve complex issues and escalate cases when needed
- Ensure all interactions comply with company policies and industry regulations
- Maintain detailed and accurate records of customer interactions using the CRM system
- Identify opportunities for upselling or cross-selling relevant mortgage products
- Stay updated on product changes, industry trends, and company policies
- Participate in training programs to continuously improve product knowledge and customer service skills
- Contribute positively to team collaboration and overall customer satisfaction
Role
CRM/Cust. Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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