Spanish Bilingual

Gratitude Inc

8 Views

5 hours ago

Spanish Bilingual

2-5 Year(s)

95 - 100 Thousand p.m

Quezon Calabarzon

Job Description

Key Skills

Strong Communication Skills (Verbal and Written)) Problem-Solving Skills

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Job Description:

• Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information

• Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions

• Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities

• Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary

• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.

• Maintain detailed records of customer interactions, transactions, and inquiries using the company’s CRM system

• Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs

• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers

• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques

• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

Applicant will undergo 3 rounds of interview; Initial, Operation Interview and Final Interview.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Emmanuel Precious Smagaji

Recruiter - Gratitude Inc

NA, nigeria

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Quezon Calabarzon, Philippines

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