Senior GCP Cloud Architect -Hybrid/ Day shift | Zuellig

Gratitude Inc

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2 days ago

Senior GCP Cloud Architect -Hybrid/ Day shift | Zuellig

10-15 Year(s)

Manila (Pasay City, Taguig)

Job Description

Key Skills

SAP SAP HANA Google Cloud Platform (GCP) Cloud Architecture GCP Cloud Architect Application Managed Services (AMS)

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Job Title: Senior GCP Cloud Architect – SAP (AMS Engagement)

Role Summary:
We are seeking an experienced GCP Cloud Architect with deep SAP knowledge to lead and govern Application Managed Services (AMS) for SAP landscapes hosted on Google Cloud Platform. This position is primarily focused on steady-state operations, optimising performance, controlling costs, enhancing reliability, and driving continuous improvement for SAP systems operating on GCP.

Key Responsibilities:
AMS Governance and Operations
 Take ownership of architecture governance for SAP systems managed under AMS.
 Ensure all Service Level Agreements (SLA), Service Level Objectives (SLO), and Key Performance Indicators (KPI) are consistently met.
 Provide guidance for Level 3 (L3) and Level 4 (L4) support for critical SAP incidents.
 Lead root cause analysis (RCA) and implement permanent solutions to recurring issues.
 Define, refine, and improve runbooks, Standard Operating Procedures (SOPs), and operational standards to ensure high-quality service delivery.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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