Real-Time Analyst (RTA)

Gratitude Inc

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1 month ago

Real-Time Analyst (RTA)

1-2 Year(s)

₱ 21 - ₱ 27K p.m

Davao
(Base Location for WFH)

Job Description

Key Skills

good communication skills WFM. RTA tool Real-Time Analyst

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Job Title: Real-Time Analyst (RTA)

Work Location:, Davao

Work Setup & Schedule: Onsite/Shifting schedule

Salary: 21k-27k

HC:(2) Davao

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps

Basic Qualifications:

•At least 1 year WFM or RTA experience in a BPO setting

•Strong analytical and problem-solving skills

•Proficiency in MS Excel and WFM tools

•Good communication and stakeholder management skills

Pre-Screening Notes

Educational Attainment:

Years of Experience in WFM or RTA in a BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary:

Role

Account Manager

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Wycliff Kiprop

Recruiter - Gratitude Inc

NA, kenya

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