Quality Analyst | Helpdesk Customer Support
Gratitude IncQuality Analyst | Helpdesk Customer Support
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
This Quality Analyst role focuses on technical QA auditing within a BPO/helpdesk environment supporting ad tech, APIs, conversion tracking, and digital advertising platforms. The role involves reviewing customer interactions across chat, email, tickets, and escalations to ensure technical accuracy, compliance, and process adherence. Responsibilities include auditing API integrations, SDK implementations, webhook configurations, conversion tracking setups, attribution models, and Ads Manager workflows (Meta, Google, TikTok).
The position also requires strong SQL expertise for data validation, defect analysis, dashboard reporting, and identifying attribution or tracking discrepancies. Candidates will work closely with QA Leads, Training, Engineering, and Operations teams to provide coaching feedback, maintain QA documentation, perform calibration reviews, and improve evaluation frameworks.
Applicants should have 2–4 years of experience in QA, backend product support, ad tech support, technical integrations, or SaaS/BPO environments. Strong knowledge of SQL, REST APIs, JSON/XML payloads, server-side tracking, SDKs, attribution models, and marketing analytics is required. Experience with debugging tools such as Postman and browser developer tools is preferred.
to apply , provide accurate answers to the following
• Educational attainment
• Years of experience as Quality Analyst
• Technical experience
• Last drawn salary
• Expected salary
Role
QA Analyst
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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