Multilingual Service Desk Analyst (Japanese)
Gratitude IncMultilingual Service Desk Analyst (Japanese)
Job Description
Key Skills
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Job Title: Multilingual Service Desk Analyst (Japanese)
Category: Service Desk / End User Services
Work setup: Onsite in One World Square, Mckinley Hill. Taguig City
Salary: PHP 90,000 – 100,000
Employment Type: Full Time
Position Description:
• We are seeking a dedicated and enthusiastic Japanese-speaking L1 Customer Support Agent to join our growing team.
• The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.
• The ideal candidate will have a passion for helping customers, strong communication skills, and a basic understanding of technical troubleshooting.
Qualifications:
• Can speak, read, and write in English and Japanese Language.
• Candidates must have technical support or service desk experience
• Native Japanese with PRV who don’t need a working visa residing in PH
• Non-native Japanese who is permanently residing here in PH
• Fluent in Japanese & English
• Customer Service & Support
• Detail-oriented
• Windows
• M365
• Strong communication skills
• Technical troubleshooting
• Help Desk/ IT Services
Role
Japanese Language Expert
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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