MIS Executive – UK Financial Customer Service

Gratitude Inc

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3 days ago

MIS Executive – UK Financial Customer Service

2-4 Year(s)

₱ 2 - ₱ 2.4K p.m

Manila (Eastwood quezon city, Bridgetown quezon City)
(Base Location for WFH)

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Job Description

Key Skills

Data Analysis MIS Reports Problem Solving Analytical Skills Dashboards Business Process Contact Centre BPO Skills ms excel WFM Supervisor attention to details Data Management QA, data validation, and testing Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.

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Support reporting and Management Information System activities within a BPO environment, with a focus on Contact Center and Workforce Management (WFM) operations. Prepare and maintain Excel-based reports and dashboards, analyze operational data, and support accurate reporting for business and operational needs. The role requires experience in MIS/reporting, contact center or WFM operations, and knowledge of relevant contact center/WFM metrics. The position is fully onsite and requires a shifting schedule.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Jesse Emoghware

Recruiter - Gratitude Inc

NA, nigeria

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