Lead Technical Trainer-Sutherland company

Gratitude Inc

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2 months ago

Lead Technical Trainer-Sutherland company

5-30 Year(s)

35 - 40 Thousand p.m

Pampanga (Angeles City, San Fernando, Mabalacat, Floridablanca, San Rafael)

Job Description

Key Skills

Flexible Inbound BPO BPO Skills BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center Process Improvement good communication skills BPO/ITES bpo trainer bpo collections experience Process Improvement in BPO Setup

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Description

Role: Trainer (Lead-Technical Training)

Target Start date: ASAP

Location: Clark

Work Set-up: Onsite

Schedule: Flexible

Salary: 35K base pay + 3K allowance

Qualifications

• Collections background is REQUIRED

• Earned a bachelor’s degree in any field (Major in Education or Communication

• preferred).

• At least 2-3 years of work experience as a Trainer.

• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).

• Strong English verbal and written communication skills.

• Strategic in developing solutions and process improvements.

• Willingness and ability to work in a shifting or graveyard schedule.

Responsibilities

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.

• Fill out accurate reports.

• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.

• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.

• Facilitate all aspects of floor-training and BQM Training for the program.

• Responsible for self-skilling & certification during periods of un-activity (classroom).

• Supervise and coach learners in nesting & BQM type environments.

• Facilitate multi-hour product, behavioral or tool change type learning experiences.

• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.

• Coach and give feedback to trainees to help them fulfill performance metrics.

• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Role

Technical Trainer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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