Senoir Process Improvement Service Exellent TELCO MEDIA

Gratitude Inc

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1 hour ago

Senoir Process Improvement Service Exellent TELCO MEDIA

5-12 Year(s)

170 - 190 Thousand p.m

Pampanga (San Simon)

Job Description

Key Skills

LSS Greenbelt Certified Process Improvement in BPO Setup At least 5 years’ experience in a Process Improvement capacity Process Improvement experience in BPO Setup

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Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK Relocation allowance/assistance could be provided
Work Set-up: Onsite for the first 3 months then Hybrid set up (3 days onsite, 2 days WFH)
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus D

Qualifications:
Earned a Bachelor’s Degree in any field Mandatory
LSS Greenbelt Certified- minimum Mandatory
Minimum of 8 to 10 greenbelt projects Mandatory
10 years of minimum experience working in BPO industry Mandatory
Experience in managing Telco and Media accounts Mandatory
Process Improvement experience in BPO Setup is required Mandatory
At least 5 years’ experience in a Process Improvement capacity Mandatory
Minimum tenure of at least 2 years in last 2 organizations Mandatory
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager

Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga

3 levels of Interviews
Process will be virtual

PRESCREENING NOTES:
BPO experience:
Years of relevant experience:
LSS Greenbelt Certified:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:i

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Any Other

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Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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