IT Service Desk
Gratitude IncIT Service Desk
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
IT Service Desk
Work Setup: Onsite in Pampanga or BGC Taguig
Work Schedule: Shifting (Day or Night shifts)
Budget: Up to ₱45,000
Essential Responsibilities and Duties:
- Provide first and second-line investigation and diagnosis.
- Resolve and close incidents/service requests following Service Desk procedures and timelines.
- Escalate unresolved incidents/service requests within agreed timescales.
- Log all incident/service request details according to procedures.
- Maintain clear communication with clients regarding incident progress.
- Ensure tickets are updated regularly until resolution.
- Manage, prioritize, and document incoming support requests (phone, email, chat, or in-person).
- Quickly and efficiently resolve technical issues.
- Install and configure necessary software to meet end-user needs.
- Escalate serious issues to relevant teams.
- Ensure optimal network performance.
- Perform system updates, maintenance, and tests to prevent service interruptions.
- Monitor and report on Service Desk tickets.
Role
Any Other
Timings
Night Shift (Permanent)
Industry
IT-Hardware & Networking
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Cloud Migration Engineer
Gratitude Inc2 - 3 Year(s)
45 - 65 Thousand p.m
Manila, Philippines
Training Assistant Manager – Sales
Gratitude Inc1 - 30 Year(s)
45 - 65 Thousand p.m
Manila, Philippines
Junior QA
Gratitude Inc4 - 5 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
Japanese or Korean QA
Gratitude Inc2 - 5 Year(s)
80 - 90 Thousand p.m
Manila, Philippines
Training Manager- Tax/Finance/Training
Gratitude Inc1 - 40 Year(s)
80 - 150 Thousand p.m
Manila, Philippines
Mainframe Operations and Production Control
Gratitude Inc3 - 10 Year(s)
40 - 150 Thousand p.m
Manila, Philippines
SAP B1 Expert (Functional
Gratitude Inc6 - 10 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
Mid SAP FICO Functional Consultant
Gratitude Inc3 - 40 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
Quality Assurance Analyst
Gratitude Inc1 - 40 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
Utilization Management US RN Sr Analyst
Gratitude Inc1 - 25 Year(s)
40 - 70 Thousand p.m
Manila, Philippines