Fraud Supervisor / Senior Analyst
Gratitude IncFraud Supervisor / Senior Analyst
Job Description
Key Skills
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About the Role
We are looking for a Fraud Supervisor / Senior Analyst to lead and support our fraud prevention team. The ideal candidate is experienced in fraud detection and resolution, has supervisory experience, and is committed to providing excellent customer service. This role is fully onsite at Taguig, with night shift hours.
Key Responsibilities
Handle inbound calls from policyholders, agents, third-party callers, and new customers.
Conduct thorough research using all available resources to provide accurate information.
Resolve customer issues, explore alternative solutions, and escalate unresolved cases as needed.
Complete after-call work and documentation according to standard operating procedures.
Navigate computerized data entry systems and other relevant applications.
Ensure accurate documentation of all call information.
Undertake compliance and regulatory training in line with company requirements.
Continuously update skills and knowledge to meet business performance standards.
Qualifications & Skills
College graduate (any course)
3–5 years of relevant experience in fraud detection, prevention, or investigation
At least 1 year of supervisory experience
QA experience not required – training will be provided internally
Strong analytical and problem-solving skills
Willing to work full onsite at Taguig, night shift
Role
Analyst
Timings
Night Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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