Deal Desk Quality Manager
Gratitude IncDeal Desk Quality Manager
Job Description
Key Skills
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Job title: Deal Desk Quality Manager
Work Schedule: Rotating Shifts
Work Arrangement: Onsite (Sheridan, Mandaluyong)
Salary Package : up to 120K
Start date: First week of October
Headcount: 1
QUALIFICATIONS:
• Candidate must possess at least a Bachelor's/College Degree, any field
• At least 2 years of working experience in a Quality Management role in a BPO setting is required
• Minimum of 3 years on a Managerial capacity
• Minimum of at least 12 months experience with Order Management, Operations, or Order to Cash
• Expertise with QA and Compliance processes, definition documents and scoring guidelines
• Experience coaching, inspiring and motivating others to meet goals and metrics
• Strong Analytical skills; Able to tell a story with data and metric
• Ability to understand contracts
• Experience with complex deal structuring
• Experience in Dynamics CRM and Salesforce CRM
• Experience working with the full Microsoft office suite and Google suite
• Must have knowledge on Quality Management framework
• English Proficiency of at least C1
• Must not be a former or current employee of the client
• Should not be a job hopper who only works for less than a year per company
RECRUITMENT PROCESS: All recruitment activities will take place remotely, including phone interviews and online assessments. All endorsements must be sent to us for the clearing process and initial screening.
PRE-SCREENING QUESTIONS:
1. What is your highest educational attainment?
2. How many years of Quality Management experience do you have in a BPO setting?
3. How many years of Managerial experience do you have in total?
4. Do you have experience with Order Management, Operations or Order to Cash? How many months/ years?
5. Do you have experience in Dynamics CRM and Salesforce CRM?
6. How much is your last drawn/ current salary?
7. How much is your salary expectation and is it negotiable?
8. When are you available to star
Role
Sales / BD Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Sales / Business Development / Client Servicing
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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