CSR Hiring | Retail, Healthcare, Financial, Airline & Telco Accounts
Gratitude IncCSR Hiring | Retail, Healthcare, Financial, Airline & Telco Accounts
Job Description
Key Skills
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Job Title: Customer Service Representative – Multi-Industry Accounts
Job Description: Join our growing team and provide exceptional customer support for leading Retail, Healthcare, Financial Services, Airline, and Telecommunications brands. As a Customer Service Representative, you will handle customer inquiries, resolve account-related concerns, process requests, and deliver outstanding service across voice, chat, or email channels.
Key Responsibilities:
Handle inbound and outbound customer interactions professionally.
Assist customers with billing, orders, reservations, claims, payments, technical support, and account inquiries.
Resolve customer concerns accurately and efficiently.
Maintain detailed records of customer interactions.
Meet quality, productivity, and customer satisfaction goals.
Adhere to company policies and data privacy standards.
Qualifications:
High school graduate or equivalent.
Excellent communication and interpersonal skills.
Basic computer and multitasking abilities.
BPO or customer service experience is an advantage but not required.
Willing to work rotating shifts, weekends, and holidays.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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