Client Services Manager – Travel and Hospitality

Gratitude Inc

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2 days ago

Client Services Manager – Travel and Hospitality

3-17 Year(s)

₱ 100 - ₱ 110K p.m

Manila

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Job Description

Key Skills

Key Account Management Supervision people Management Travel Accounts

2 candidate(s) have already applied for this Job. Apply now

PROGRAM: Travel and Hospitality

WORK LOCATION: MOA

WORK SETUP & SCHEDULE: Onsite / Night Shift

SALARY: ₱110,000 max (package)

Role Overview

You will manage a team of customer service representatives, providing coaching, training, and performance feedback. Monitor and analyze team and individual performance metrics to identify areas for improvement. Implement effective quality assurance processes and provide feedback to drive operational excellence. Collaborate with department heads to optimize workflows and implement new policies or procedures. Foster a positive, motivating team environment to support high staff engagement and retention. Identify and address any operational issues, escalating to senior management as needed. Ensure full compliance with client requirements, contractual obligations, and internal policies.

Key Responsibilities

Manage and develop a team of customer service representatives

Provide coaching, training, and performance feedback to drive team performance

Monitor and analyze performance metrics to identify areas for improvement

Implement quality assurance processes and drive operational excellence

Collaborate with department heads to optimize workflows and implement policies

Foster a positive, motivating team environment to support engagement and retention

Identify and address operational issues; escalate to senior management as needed

Ensure compliance with client requirements, contractual obligations, and internal policies

Qualifications

Minimum of 3 years CS Manager experience in a BPO environment – required

Minimum 1–2 years experience in a contact center operations supervisory role – required

Strong people management skills with the ability to lead, motivate, and develop a team

Excellent verbal and written communication skills

Problem-solving mindset with a keen eye for detail and focus on continuous improvement

Proficient in using contact center software and reporting tools

Understanding of contact center metrics and ability to drive performance improvements

Familiarity with compliance and quality assurance processes in a contact center environment

Willing to work on a shifting schedule

Travel and Hospitality experience is preferred

Not a job hopper – stable employment history

Why Join?

Competitive salary: ₱110,000 max package

Prime MOA location

Lead a high-performing team in a dynamic travel and hospitality program

Career growth in client services management

Collaborative and supportive team environment

Role

Client Servicing/Key Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

NA, kenya

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