Chat/Email Support - Spotify Korean
Gratitude IncChat/Email Support - Spotify Korean
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Role: Chat/Email support
Account: Spotify
Location: Shaw Mandaluyong, Philippines
Set up: Onsite
Qualifications:
• Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)
• Education: At least High school graduate
• Communication Skills: Fluent in English (B2 level) and Korean (read, write, & speak)
Assessments:
• Typing Test: 35 wpm /90% accuracy
• SVAR: 59 B2 (Listening and Speaking)
• Write X: 65 B2 (Email writing)
Job Description:
• Research customer problems and deliver solutions
• Deliver an experience to every customer, meeting Spotify’s service standards
• Respond to 60-70 emails per day through template and long form email responses to customer email inquiries
• Achieve and maintain required metrics and goals
• Work pro-actively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.
Non-voice account but candidates should be fluent in both English (B2 level) and Korean spoken and written.
NO RELOCATION since we need someone residing inManila. For Visa processing, yes we will take care of the visa processing.
Open for both native & non-native only residing in the Philippines and willing to work onsite in Mandaluyong
Role
Chat Support Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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