Call Centre Jobs - Urgent Jobs
Gratitude IncCall Centre Jobs - Urgent Jobs
Job Description
Key Skills
Be the first to apply for this job. Apply now
Key Responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Essential Skills, Knowledge, and Experience:
• Excellent verbal and communication skills (B2 English proficiency).
• 6 months to 1 year of experience in customer service in a BPO
• Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred.
• Technical savvy (understands or have used macOS vs. Android, Windows, etc.).
• Basic Microsoft Office (Outlook, Word, Excel) experience required.
• Call center experience preferrable.
Role
Customer Care Officer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Start ASAP! Customer Service Representative (CSR) - Up to 57,800* Monthly! | Alabang
Foundever Philippines0 - 1 Year(s)
20 - 50 Thousand p.m
Manila (Alabang Muntinlupa City), Philippines
10 - 12 Year(s)
Confidential
Manila, Philippines
1 - 3 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
1 - 5 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
Multilingual Service Desk Analyst (Norwegian)
Gratitude Inc1 - 2 Year(s)
80 - 90 Thousand p.m
Manila, Philippines
2 - 14 Year(s)
Confidential
Manila, Philippines
customer service representative Healthcare in BGC Taguig
Gratitude Inc1 - 2 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Sure job offers 18-40k salary
Gratitude Inc0 - 4 Year(s)
25 - 30 Thousand p.m
Manila (Pasig), Philippines