Business Transformation Senior Manager

Gratitude Inc

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2 weeks ago

Business Transformation Senior Manager

10-15 Year(s)

190 - 200 Thousand p.m

Manila (Taguig)

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Job Description

Key Skills

Busines Analysis

26 candidate(s) have already applied for this Job. Apply now

Key Skills

Black Belt Trained or Certified, Business Excellence, RPA Solutions, ArtificialIntelligence

Process Improvement, BPO Experience, .Shared Services

POSITION TITLE: Business Transformation Senior Manager

WORK SETUP: Hybrid

Project Shift Schedule: Mid Shift

Project Rest Day: Weekends off

Project/Team Location: Taguig Uptown Bonifacio Taguig CIty

SKILL AND QUALIFICATIONS:

• Local Preferred - Open to Non-Local

• Black Belt Trained or Certified with relevant experience in AI and RPA

• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry

• At least 10 years of experience in leadership position

• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry

RESPONSIBILITIES:

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment

• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles

• Assist organization in the creation, monitoring, measurement, and analysis of standardized processes

• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles

• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings

• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis

• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization

• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.

• Communicate to key management stakeholders on salient quality issues and business opportunities

Role

Corporate Planning/Strategy Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Corporate Planning / Consulting / Strategy

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Wesley Ivan Galicia

Recruiter - Gratitude Inc

NA, philippines

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