BPO Senior Operations Manager (Mandarin Bilingual)
Job Description
Key Skills
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Job title: Senior Operations Manager (Mandarin Bilingual)
Start Date/s: ASAP
Work Arrangement: 100% Onsite in Ortigas, Manila
Salary Package: up to 200K (depends on the experience)
Qualifications:
● Excellent verbal and written communication skills for supported Bi-lingual channel (Mandarin)
● 3-5 years in an operational management role in BPO setting
● It would be greatly preferable if the potential candidate possesses managerial experience from a closely related industry.
● Minimum of 2 years in college, preferably a bachelor’s degree
● Willing to work a flexible schedule, including nights and weekends
● Teach direct reports to become inspiring leaders for their reports and model similar behavior
as leaders of Leads.
● Capable of multitasking, being agile, and maintaining flexibility.
● Embrace the adventure with the Client, Peers, and teams and use superior communication
skills to cultivate professional relationships with the Client.
● Use innovative channels of communication to keep teams up-to-date with day-to-day
changes in expectations and goals that are relevant to their roles
● Can work in Ortigas, Manila
Start Date/s: ASAP
Role
Operations Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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