Healthcare Interpretation Support Associate (Cantonese only for now)
Gratitude IncHealthcare Interpretation Support Associate (Cantonese only for now)
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Work Setup: Work From Home
Employment Type: Renewable Contract (6 Months + 12 Months)
Schedule: Monday – Friday | Permanent Night Shift
Shift Hours: 9:00 PM – 6:00 AM / 10:00 PM – 7:00 AM
Job Overview
We are hiring Mandarin/Cantonese-speaking Interpretation Support Associates to provide real-time over-the-phone interpretation between healthcare professionals and patients in the US. This role requires strong bilingual communication skills, professionalism, and the ability to handle sensitive healthcare conversations accurately and confidentially.
Key Responsibilities
- Provide accurate consecutive interpretation between English and Mandarin/Cantonese speakers.
- Support healthcare-related conversations involving doctors, medical staff, and patients.
- Maintain confidentiality, neutrality, and professionalism during all calls.
- Follow interpretation protocols and quality standards.
- Handle sensitive or urgent situations calmly and effectively.
- Attend training, coaching, and quality review sessions as required.
Qualifications
- Fluent in Mandarin/Cantonese and English.
- High School Graduate, Diploma, or Bachelor's Degree.
- Freshers and experienced candidates are welcome to apply.
- Experience in interpretation, customer service, healthcare support, BPO, or contact centers is an advantage.
- Must be comfortable working permanent night shifts.
- Must have a stable internet connection and suitable work-from-home setup.
Salary & Benefits
- Basic Salary: RM 4,000 – RM 4,500
- Up to RM 5,000 based on experience
- Wi-Fi Allowance: RM 150/month
- Night Shift Allowance: RM 25/night
- Performance Incentives
- Total Monthly Earnings: RM 5,000+
Preferred Candidate Profile
This role is suitable for candidates who have experience or interest in:
Mandarin/Cantonese interpretation
English-to-Mandarin or English-to-Cantonese translation
Healthcare support
Medical interpretation
BPO or contact center operations
Customer service
Live call handling
International voice support
Remote work roles
Application Requirement
Before proceeding to the interview stage, candidates must complete the relevant language assessment and indicate which assessment they have completed:
Mandarin Assessment: https://forms.office.com/r/hWgafiDJhy
Cantonese Assessment: https://forms.office.com/r/20puNhje4k
Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
Medical / Healthcare / Hospital
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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