Associate – Interpretation Support (Cantonese) | Work From Home
Gratitude IncAssociate – Interpretation Support (Cantonese) | Work From Home
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Project: Healthcare Interpretation Support
Employment Type: Renewable Contract (6 months + 12 months)
Work Schedule: Monday–Friday, Permanent Night Shift
Location: Remote / Work From Home
Role Overview
We are seeking fluent Cantonese-English speakers to provide real-time over-the-phone interpretation services within the healthcare sector. The role involves facilitating accurate communication between US-based healthcare professionals and Cantonese-speaking patients while maintaining professionalism, confidentiality, and neutrality.
Key Responsibilities
- Provide accurate consecutive interpretation between Cantonese and English speakers during live calls.
- Support healthcare-related conversations involving doctors, medical staff, patients, insurance providers, and emergency situations.
- Maintain meaning-for-meaning interpretation without adding, omitting, or altering information.
- Follow confidentiality, compliance, and interpreter ethics guidelines.
- Handle sensitive, urgent, and emotionally challenging conversations professionally.
- Participate in training, quality reviews, coaching sessions, and performance improvement activities.
- Maintain strong attendance, schedule adherence, and productivity while working remotely.
Required Skills & Qualifications
- Fluency in Cantonese and English (B2+/C1 level preferred).
- Strong listening, comprehension, communication, and memory retention skills.
- Ability to accurately interpret different accents, tones, and speaking styles.
- High level of professionalism, confidentiality, neutrality, and cultural awareness.
- Ability to work independently from home and manage night-shift schedules.
- High School, Diploma, or Bachelor's Degree holders are eligible.
- Fresh graduates and candidates with up to 5 years of experience may apply.
Preferred Experience
- Interpretation or translation services.
- Healthcare or medical interpretation.
- Customer service, BPO, contact center, or voice support operations.
- Journalism, media, or other communication-related roles.
Compensation & Benefits
- Basic Salary: RM 4,000 – RM 4,500.
- Negotiable up to RM 5,000 based on qualifications and experience.
- Wi-Fi Allowance: RM 150/month.
- Night Shift Allowance: RM 25/night (approximately RM 550/month).
- Performance-based incentives.
- Estimated total monthly earnings: RM 5,000+.
Work Environment
This is a fully remote role requiring a stable internet connection, a quiet and private workspace, and the ability to manage sensitive healthcare conversations while maintaining focus and professionalism.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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