Healthcare Interpretation Support

Gratitude Inc

32 Views

1 day ago

Healthcare Interpretation Support

0-5 Year(s)

Kuala Lumpur
(Base Location for WFH)

Quick Apply Apply

Job Description

Key Skills

Mandarin Cantonese

10 candidate(s) have already applied for this Job. Apply now

About the Role

We are seeking fluent Mandarin/Cantonese and English speakers to join a healthcare interpretation support team. This role involves providing real-time, over-the-phone consecutive interpretation between healthcare professionals and patients in the United States.

The successful candidate will facilitate accurate communication between English-speaking doctors, medical staff, and Mandarin/Cantonese-speaking patients while maintaining professionalism, confidentiality, neutrality, and interpretation accuracy.

Position Details

- Designation: Associate – Interpretation Support

- Language Requirement: Mandarin/Cantonese and English

- Experience: 0–5 Years

- Industry: Healthcare / Interpretation / BPO / Customer Support

- Work Location: Work From Home

- Working Days: Monday to Friday

- Weekly Off: Saturday & Sunday

- Shift: Permanent Night Shift

- Shift Timing: 9:00 PM – 6:00 AM or 10:00 PM – 7:00 AM

- Contract: 6 Months + 12 Months Renewable

Key Responsibilities

- Provide accurate, meaning-for-meaning consecutive interpretation during live telephone conversations.

- Support communication between healthcare professionals and Mandarin/Cantonese-speaking patients.

- Interpret conversations without adding, omitting, or altering the intended message.

- Maintain first-person interpretation style for clear communication.

- Handle healthcare-related discussions, patient inquiries, insurance matters, emergency situations, and other support-related conversations.

- Maintain professionalism, clarity, and appropriate tone throughout calls.

- Follow confidentiality requirements, interpreter ethics, and company policies.

- Remain neutral and avoid offering personal opinions or advice.

- Manage sensitive, urgent, or emotionally challenging conversations professionally.

- Build knowledge of healthcare terminology, medical services, and insurance-related vocabulary.

- Participate in training sessions, quality reviews, coaching, and performance improvement activities.

- Maintain schedule adherence, attendance, and productivity targets.

- Work independently in a remote environment while maintaining communication with supervisors and team members.

- Comply with privacy, confidentiality, and data protection requirements.

Required Skills & Competencies

Language Skills

- Strong fluency in Mandarin or Cantonese.

- Advanced English communication skills.

- Excellent speaking, listening, reading, and comprehension abilities.

- Clear pronunciation and professional communication style.

- Ability to understand cultural and linguistic nuances.

Interpretation Skills

- Excellent listening and memory retention skills.

- Strong attention to detail and accuracy.

- Ability to interpret conversations completely and correctly.

- Comfortable handling different accents, tones, and speaking speeds.

- Ability to adapt quickly to different call scenarios.

Professional Skills

- Strong sense of confidentiality and ethics.

- Calm and professional demeanor.

- Ability to remain neutral and unbiased.

- Good decision-making skills within established guidelines.

- Ability to work independently from home.

- Reliable attendance and strong shift discipline.

- Comfortable handling sensitive healthcare conversations.

Eligibility Criteria

- High School, SPM, Diploma, or Bachelor's Degree holders are welcome to apply.

- Fresh graduates and experienced candidates are encouraged to apply.

- Experience in interpretation, translation, healthcare support, customer service, contact centers, BPO, media, or journalism is an advantage.

- Must be fluent in Mandarin/Cantonese and English.

- Must be willing to work permanent night shifts.

.

Preferred Background

Candidates with experience or interest in the following areas are encouraged to apply:

- Healthcare or Medical Interpretation
- Customer Service

- Contact Center Operations

- International Voice Support

- Live Call Handling

- Remote Work Environments

Compensation & Benefits

- Basic Salary: RM 4,000 – RM 4,500

- Negotiable Salary: Up to RM 5,000 based on experience and qualifications

- Wi-Fi Allowance: RM 150 per month

- Night Shift Allowance: RM 25 per night

- Performance Incentives

- Total Monthly Package: RM 5,000+ (including applicable allowances)

Work Environment

This is a fully remote role requiring a quiet and professional work environment. Candidates should be comfortable working independently during night shifts and handling confidential healthcare-related conversations with focus and professionalism.

Role

Mandarin Language Expert

Timings

Night Shift (Contract To Hire)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Eucharia Ibe

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

4 - 5 Thousand p.m

Kuala Lumpur, Malaysia

Details