Urgent Hiring | Customer Service Associate – Voice & Webchat
Gratitude IncUrgent Hiring | Customer Service Associate – Voice & Webchat
Job Description
Key Skills
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Are you passionate about customer service and looking for an exciting opportunity with an international process? We are hiring Customer Service Associates to support customers through Voice and Webchat channels. If you have excellent communication skills and enjoy helping customers, we'd love to hear from you!
Job Details
Location: Kolkata
Experience: 1–5 Years
Work Mode: Work From Office (5 Days a Week)
Shift: Rotational Shifts
Week Off: Rotational
Key Responsibilities
Handle customer queries through Voice, Webchat, Email, and Messaging channels.
Resolve customer complaints, billing queries, service requests, and account-related issues.
Deliver excellent customer service while meeting quality and productivity targets.
Document customer interactions accurately in internal systems.
Support back-office activities whenever required.
Identify customer needs and provide appropriate solutions in a timely manner.
Ensure customer satisfaction by maintaining professionalism and empathy throughout interactions.
Meet KPIs related to quality, customer satisfaction, response time, and resolution.
Eligibility
Graduate preferred (Undergraduates with relevant customer service experience may also be considered).
Minimum 15 years of regular education (10+2+3 preferred).
Comfortable working from the office and in rotational shifts, including night shifts.
Required Skills
Excellent verbal and written English communication skills.
Experience in Customer Service, Voice Process, Webchat, Chat Support, or Email Support.
Strong problem-solving and customer handling skills.
Good typing speed and computer proficiency.
Ability to multitask across calls, chats, emails, and back-office tasks.
Strong interpersonal, listening, and communication skills.
Experience in International Voice, UK, Australian, Telecom, Utilities, or Customer Support processes is an added advantage.
Important Note
- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are mandatory for profile submission.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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