Gratitude Inc banner
MyGlit Jobs |  Jobs |   Urgent Hiring | Customer Service Associate – Voice & Webchat in Mumbai & Delhi

Urgent Hiring | Customer Service Associate – Voice & Webchat

Gratitude Inc
63 Views
21 hours ago

Urgent Hiring | Customer Service Associate – Voice & Webchat

1-5 Year(s)
Kolkata
Kolkata

Job Description

Key Skills

Customer Service

22 candidate(s) have already applied for this Job. Apply now

Are you passionate about customer service and looking for an exciting opportunity with an international process? We are hiring Customer Service Associates to support customers through Voice and Webchat channels. If you have excellent communication skills and enjoy helping customers, we'd love to hear from you!

Job Details

  • Location: Kolkata

  • Experience: 1–5 Years

  • Work Mode: Work From Office (5 Days a Week)

  • Shift: Rotational Shifts 

  • Week Off: Rotational

Key Responsibilities

  • Handle customer queries through Voice, Webchat, Email, and Messaging channels.

  • Resolve customer complaints, billing queries, service requests, and account-related issues.

  • Deliver excellent customer service while meeting quality and productivity targets.

  • Document customer interactions accurately in internal systems.

  • Support back-office activities whenever required.

  • Identify customer needs and provide appropriate solutions in a timely manner.

  • Ensure customer satisfaction by maintaining professionalism and empathy throughout interactions.

  • Meet KPIs related to quality, customer satisfaction, response time, and resolution.

Eligibility

  • Graduate preferred (Undergraduates with relevant customer service experience may also be considered).

  • Minimum 15 years of regular education (10+2+3 preferred).

  • Comfortable working from the office and in rotational shifts, including night shifts.

Required Skills

  • Excellent verbal and written English communication skills.

  • Experience in Customer Service, Voice Process, Webchat, Chat Support, or Email Support.

  • Strong problem-solving and customer handling skills.

  • Good typing speed and computer proficiency.

  • Ability to multitask across calls, chats, emails, and back-office tasks.

  • Strong interpersonal, listening, and communication skills.

  • Experience in International Voice, UK, Australian, Telecom, Utilities, or Customer Support processes is an added advantage.

Important Note

  • Ex-TCS employees are not eligible to apply.
  • PAN and Date of Birth (DOB) are mandatory for profile submission.





Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Urgent Hiring | Customer Service Associate – Voice & Webchat in Mumbai & Delhi

Kaif Ahmed Sherdi

Recruiter - Gratitude Inc

NA, india

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

MyGlit Jobs |  Jobs |   Mobility Specialist in Mumbai & Delhi

Mobility Specialist

Gratitude Inc

4 - 8 Year(s)

Overall work experience of 5-6 years within Mobility vertical for the US region and Global Mobility. Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must. Should have handled Intra US relocations across all states and well versed with Global Mobility concepts.

65 - 75 Thousand p.m

Mumbai, India

6 - 8 Year(s)

Understanding of Supply Chain Operations in Inventory Management, Procurement, Vendor Management Sales Order Management Customer Focus Good SCM domain knowledge

Confidential

Bombuflat, India

1 - 9 Year(s)

Call Center Inbound BPO BPO Voice Process

40 - 55 Thousand p.m

Mumbai, India

MyGlit Jobs |  Jobs |   QA Analyst in Mumbai & Delhi

QA Analyst

Gratitude Inc

5 - 8 Year(s)

Quality Assurance/QA

Confidential

Hyderabad, India

3 - 8 Year(s)

Analytical

70 - 75 Thousand p.m

Chennai, India

1 - 9 Year(s)

Call Center Inbound BPO BPO Voice Process

40 - 55 Thousand p.m

Pune, India

5 - 8 Year(s)

Analysis Reporting Strong English Communication Skills

50 - 75 Thousand p.m

Chennai, India

1 - 9 Year(s)

Call Center Inbound BPO BPO Voice Process

40 - 55 Thousand p.m

Mumbai, India

2 - 7 Year(s)

Negotiation Reporting Contract Management

70 - 75 Thousand p.m

Hyderabad, India

1 - 10 Year(s)

Inbound BPO BPO Voice Process BPO Skills

30 - 50 Thousand p.m

Mumbai, India