Technical Support Executive

Gratitude Inc

897 Views

2 months ago

Technical Support Executive

0-2 Year(s)

₹ 15 - ₹ 35 Thousand p.m

Chennai

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Job Description

Key Skills

typing skills Strong Communication Skills (Verbal and Written)) Knowledge on any Ticketing tool ITIL knowledge

333 candidate(s) have already applied for this Job. Apply now

Job Title: TSR / Agent – Technical Support

Location: Chennai / Indore
Experience: 6 Months – 2 Years
Grade: BPOS 1 / 2 / 3

CTC Details (Approx):

Monthly CTC: ₹18,000 – ₹35,000
Annual CTC: ₹2.2 LPA – ₹4.2 LPA
Additional benefits: Incentives, shift allowance, performance bonus

Important Requirement:

Notice Period: Maximum 30 days only
Google Workspace Administrator Certification is mandatory before Go-Live

Job Summary:

We are hiring for the role of TSR / Agent – Technical Support, where the candidate will handle customer queries via phone, email, and chat. The role involves diagnosing and resolving technical issues, tracking cases, and ensuring high service quality and customer satisfaction. Candidates should have a good understanding of troubleshooting processes and familiarity with Google Workspace products.

Key Responsibilities:

Respond to customer queries via phone, email, and chat
Diagnose, resolve, and track technical issues efficiently
Meet Service Level Objectives (SLOs) for response and resolution time
Maintain high customer satisfaction and quality standards
Use knowledge base for root cause analysis and solutions
Provide effective technical support and issue resolution

Mandatory Skills:

Strong verbal and written communication skills
Typing speed of 60–80 WPM
Troubleshooting experience using SOPs
Familiarity with support methodologies and case lifecycle
Knowledge of ticketing tools
Basic understanding of ITIL
Strong analytical and problem-solving skills

Good to Have:

6+ months experience in Infrastructure / Storage / Service Desk

Technical Knowledge (Preferred):

Hands-on or working knowledge of Google products such as:

Gmail, Calendar, Meet
Drive, Docs, Sheets, Slides
Gemini App, Notebook LLM
Keep, Sites, Forms, AppSheet

Preferred Candidate Profile:

6 months to 2 years of technical support or service desk experience
Comfortable with multi-channel customer support
Strong issue analysis and resolution skills
Ability to work in an SLA-driven environment

Important Notes:

PAN & Date of Birth are mandatory for profile creation
Candidates must be open to rotational shifts / 24x7 environment

Application Process:

Interested candidates are required to fill out the application form using the link below:

Application Form Link: [https://myglit.com/lateral/cref/e1891b7b40]

Note: Filling out this form is mandatory for further processing of your profile. Only candidates who complete the form will be considered for the next steps.

Role

Team Leader -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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