Technical Support Executive and Customer Service Executive -Hyderabad
Gratitude IncTechnical Support Executive and Customer Service Executive -Hyderabad
Job Description
Key Skills
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Role: Technical Support Executive and Customer Service Executive
Location: Hyderabad
Grade: BPO Z/1/2/3
Requirement ID: 425844
Salary Range: Up to 9 LPA
Notice Period: 0 Days / Immediate Joiners Only
Education:
- Graduate from a reputed university or equivalent experience (Must Have)
- Undergrad with 18 months relevant experience can also apply
Language Requirements:
- Excellent communication and interpersonal skills
- Global English to be C1 or higher (CEFR)
- EMEA Languages to be C1 or higher for primary language and English B2 or higher
- Excellent Communication Skills is Must Have
Who Can Apply:
- Candidates with International Voice Experience (CSR and TSR)
- For those with technical experience can apply for Technical Support Voice Opening
- Graduation is compulsory
-
Key Responsibilities:
- First Call Resolution: Efficiently handle customer queries and resolve during first contact
- Deliver exceptional customer experiences balancing technical support and sales objectives
- Handle customer interactions professionally across phone and chat
- Convey technical information in clear and customer-friendly manner
- Manage tone and maintain professionalism during challenging interactions
- Record all interactions accurately in CRM and follow through within 24 hours
- Identify root cause by asking relevant and targeted questions
- Utilize product knowledge and reference materials to solve known issues
- Work towards operational goals and adhere to processes
- Focus on meeting or exceeding sales targets and KPIs
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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