Team Member Dutch- Collections
Gratitude IncTeam Member Dutch- Collections
Job Description
Key Skills
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Team Member Dutch- Collections
Location: Gurgaon
Band: BPO 1/2 (up to 6 LPA)
Work Setup: 100% WFO
Shift: 24x7 including night shifts applicable by default
Language Required: Dutch
Experience Required: 1-3 years
Role Details:
- Excellent verbal and written Dutch language along with English skills
- Prior International voice experience – B2B/B2C Collections
- Calling for payment on overdue invoices for buckets in scope
- Doing maintenance on the account
- Handling accounts / payment queries from accounts payable team
- Interaction with other teams - billing, originations etc.
- Payment application
- Handling disputes and resolution
- Invoice reconciliation - Credit rebills, Invoice splitting, PO change, Adjustments as per scope
- Basic Excel based reporting and analysis on assigned inventory
- Daily task list with regular activities
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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