Team Leader | US Banking Process

Gratitude Inc

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2 months ago

Team Leader | US Banking Process

1-5 Year(s)

Mumbai (goregoan)

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Job Description

Key Skills

Conflict resolution Leadership Performance Management people Management Team Handling SLA Requirements Workforce Management ms excel International BPO Strong Communication Skills (Verbal and Written)) KPI

159 candidate(s) have already applied for this Job. Apply now

Location: Goregaon East, Mumbai

Role: Team Leader – International Voice Process
Salary: ₹5 LPA – ₹5.5 LPA

Key Responsibilities:
• Maintain team discipline & manage absenteeism
• Drive team engagement and ensure staff retention
• Coordinate effectively between managers & team members
• Ensure service quality, accuracy & target achievement
• Lead team building and process implementation initiatives
• Mentor, coach, and provide performance feedback to agents
• Analyze dashboards, reports & team performance metrics
• Manage AHT, WFM, and SLA delivery
• Prepare rosters and manage shrinkage
• Conduct audits and share actionable feedback
• Submit timely operations reviews
• Use MS Excel for reporting and analysis

Eligibility Criteria:
• Minimum 1 year of Team Leader experience (on papers)
• Must have experience in International Voice Process
• Strong communication, leadership & analytical skills

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tanveer Saha

Recruiter - Gratitude Inc

NA, india

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