Team Leader for US Banking Process
Gratitude IncTeam Leader for US Banking Process
Job Description
Key Skills
96 candidate(s) have already applied for this Job. Apply now
Location: Goregaon East, Mumbai
Role: Team Leader – International Voice Process
Salary: ₹5 LPA – ₹5.5 LPA
Key Responsibilities:
• Maintain team discipline & manage absenteeism
• Drive team engagement and ensure staff retention
• Coordinate effectively between managers & team members
• Ensure service quality, accuracy & target achievement
• Lead team building and process implementation initiatives
• Mentor, coach, and provide performance feedback to agents
• Analyze dashboards, reports & team performance metrics
• Manage AHT, WFM, and SLA delivery
• Prepare rosters and manage shrinkage
• Conduct audits and share actionable feedback
• Submit timely operations reviews
• Use MS Excel for reporting and analysis
Eligibility Criteria:
• Minimum 1 year of Team Leader experience (on papers)
• Must have experience in International Voice Process
• Strong communication, leadership & analytical skills
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service Executives
Gratitude Inc1 - 10 Year(s)
Confidential
Hyderabad, India
RTR Senior Associate
Gratitude Inc5 - 8 Year(s)
50 - 75 Thousand p.m
Chennai, India
OHL 404070 Category Manager - Indirect Sourcing
Gratitude Inc8 - 10 Year(s)
Confidential
Bombuflat, India
8 - 12 Year(s)
90 - 140 Thousand p.m
Pune, India
Traffic Coordinator IT Company Mumbai
Gratitude Inc2 - 8 Year(s)
65 - 75 Thousand p.m
Mumbai, India
France Payroll Team Lead
Gratitude Inc5 - 10 Year(s)
80 - 100 Thousand p.m
Mumbai, India
1 - 9 Year(s)
40 - 55 Thousand p.m
Pune, India
P2P Process - Team Member
Gratitude Inc2 - 6 Year(s)
Confidential
Chennai, India
Workflow & Queue Management Specialist
Gratitude Inc1 - 5 Year(s)
Confidential
Chennai, India
2 - 8 Year(s)
35 - 70 Thousand p.m
Bangalore, India