Procure to Pay (P2P) Support & Invoice Dispute Management Analyst
Gratitude IncProcure to Pay (P2P) Support & Invoice Dispute Management Analyst
Job Description
Key Skills
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Role/Skill: Procure to Pay (P2P) Support & Invoice Dispute Management Analyst
Location: Bangalore
Experience: 1 to 5 Years
Band: BPO 1/2
Salary: 6–7 LPA
Role Overview
We are hiring a P2P Support & Invoice Dispute Management Analyst to provide end-to-end support for supplier-facing Procure-to-Pay (P2P) activities. The role will focus on invoice status inquiries, invoice dispute resolution, e-Invoicing support, and supplier assistance. The candidate will act as a key liaison between suppliers, Accounts Payable, Procurement, and internal system teams to ensure smooth invoice processing and timely issue resolution.
Key Responsibilities
Supplier Support & Query Management
Serve as the first and second level support for supplier queries related to invoices, payments, and P2P system usage.
Manage supplier inquiries through email inboxes, ticketing tools, and P2P platforms.
Provide guidance on invoice submission methods, invoice tracking, and common rejection reasons.
Maintain SLA compliance, First Touch Resolution (FTR), and customer satisfaction targets.
Invoice Dispute Resolution
Handle invoice disputes end-to-end, including:
Price mismatches
Quantity variances
Tax-related errors
Duplicate invoices
Missing purchase order references
Coordinate with Procurement, Accounts Payable, and Business teams to investigate and resolve disputes.
Track dispute aging and ensure timely closure within agreed timelines.
Document root causes and contribute to continuous improvement initiatives.
e-Invoicing & Invoice Processing Support
Support suppliers using e-Invoicing channels such as portals, supplier networks, and direct integrations.
Assist suppliers with onboarding and stabilization of e-Invoicing processes.
Support bulk invoice upload activities, including template validation and data completeness checks.
Ensure compliance with invoice validation rules and company processes.
Required Skills
Strong hands-on experience in Procure-to-Pay (P2P) and Accounts Payable operations.
Experience handling supplier invoice queries and dispute management.
Knowledge of e-Invoicing models and invoice validation rules.
Working knowledge of P2P platforms such as Coupa, SAP AP, Ariba, Oracle iSupplier, or similar systems.
Good Excel skills for reconciliation, tracking, and reporting.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to work in a high-volume, SLA-driven environment.
Strong attention to detail and follow-through on issue resolution.
Ability to independently manage escalations and stakeholder interactions.
Preferred Experience
Procure-to-Pay (P2P) Operations
Accounts Payable (AP)
Invoice Processing
Invoice Dispute Management
Supplier Support / Vendor Management
e-Invoicing Support
Shared Services / Global Business Services (GBS) Environment
Important Notes
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are mandatory for profile creation.
Questionnaire Link
Please complete the questionnaire using the link below:
https://myglit.com/lateral/cref/6c91f617a5
Note: Filling out this form is mandatory for further processing. Profiles without a completed questionnaire will not be considered for the next stage of the recruitment process.
Role
Procurement Specialist
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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