Operations Manager

Gratitude Inc

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3 days ago

Operations Manager

5-10 Year(s)

Chennai, Indore

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Job Description

Key Skills

Decision Making Problem Solving Stakeholder Management Team Management Operations Management Process Improvement KPI

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Operations Manager

Role: Operations Manager
Location: Chennai / Indore
Experience: 5–10 Years
Shift: 24/7 Rotational
Employment Type: Permanent
Work Mode: Work From Office

Job Summary

We are hiring an experienced Operations Manager to lead high-performing operations teams supporting Google products. The ideal candidate must have relevant Google product experience and a proven background in operations management, performance governance, team leadership, and process improvement. The role requires driving operational excellence, ensuring KPI compliance, and developing high-performing teams in a fast-paced environment.

Key Responsibilities

Performance & Compliance Management

Drive operational performance by ensuring achievement of KPIs, SLAs, and quality metrics.
Ensure compliance with organizational policies, client requirements, and operational standards.
Analyze performance reports, identify trends, and implement improvement plans.
Establish effective communication channels with internal stakeholders and leadership teams.

Team Leadership & Development

Lead, mentor, and coach team members to achieve business objectives.
Monitor individual and team performance and provide regular feedback.
Create performance improvement plans and support employee development.
Identify training needs and facilitate learning opportunities.

Operations Management

Conduct daily operational reviews and team huddles.
Plan workforce requirements and optimize staffing schedules.
Ensure smooth execution of daily operations by proactively resolving operational issues.
Escalate critical risks and operational concerns to the Account Manager.

Continuous Improvement

Identify opportunities for process improvements and operational efficiency.
Drive productivity enhancement initiatives.
Promote a culture of collaboration, accountability, and continuous improvement.

Required Skills

Relevant Google Product Operations experience (Mandatory)
Operations Management
Team Management & People Leadership
KPI & SLA Management
Performance Analysis & Reporting
Workforce Planning
Stakeholder Management
Process Improvement
Compliance Management
Communication & Coaching Skills
Problem Solving & Decision Making

Eligibility Criteria

Experience: 5–10 years in Operations Management.
Mandatory experience in Google Products/Google Operations.
Strong experience managing large operational teams.
Excellent analytical, leadership, and stakeholder management skills.

Important Notes

Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Must be willing to work in 24/7 rotational shifts.
Work Mode: Work From Office.

Role

Deputy Manager-Operations

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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