Mandarin Supplier Enablement Specialist
Gratitude IncMandarin Supplier Enablement Specialist
Job Description
Key Skills
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Job Title: Mandarin Supplier Enablement Specialist*
*Job Code: 430186*
*Location: Mumbai*
*Experience: 1-4 Years*
*Band: BPO 2*
*Salary: Up to 7 LPA*
*Shift: Rotational / Night Shift*
*Employment Type: Full Time*
*Job Description:*
We are hiring for Mandarin Supplier Enablement Specialist for Mumbai location. The role involves end-to-end supplier onboarding and enablement support across procurement platforms.
*Education:*
Minimum 15 years of regular, full-time education (10 + 2 + 3)
*Required Skills:*
- Primary Skill: Mandarin Language Proficiency - Ability to read, write, understand, and communicate process-related information effectively (Mandatory)
- Secondary Skills: Basic knowledge of Supplier Enablement and Supply Chain Operations
- Should understand Customer Quality and Productivity Expectations
- Proficient in MS Office (Word, Excel, PowerPoint)
*Roles & Responsibilities:*
- Coordinate and execute end-to-end supplier onboarding activities across procurement platforms (e.g., Ariba, Coupa, Oracle, etc.)
- Communicate with suppliers to explain onboarding requirements, documentation needs, and system processes
- Assist suppliers in completing registration, profile setup, and compliance verifications
- Ensure suppliers meet all business, regulatory, and system requirements before activation
- Provide non-voice support to suppliers via ticketing systems, email, and digital channels
- Troubleshoot onboarding issues related to registration, invoicing processing, and data validation
- Collaborate with internal teams (Procurement, AP, Compliance) to resolve complex supplier queries
- Track, monitor, and follow up on open supplier requests to ensure timely resolution
- Maintain accurate supplier records and documentation within the onboarding system
- Validate supplier data for completeness, accuracy, and compliance
- Support periodic audits and reporting activities related to supplier enablement performance
- Contribute to development and maintenance of supplier enablement SOPs, workflows, and knowledge base articles
Role
Appeals Support Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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