International HR Services Team Lead- Mumbai

Gratitude Inc

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1 week ago

International HR Services Team Lead- Mumbai

7-11 Year(s)

₹ 75 - ₹ 90 Thousand p.m

Mumbai (miraroad, mahalaxmi, grant road)

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Job Description

Key Skills

Critical Thinking Documentation Python Stakeholder Management workday HR operations Excellent English communication and presentation skills Strong expertise in Workday Service Now Experience Hands-on experience with statutory audits and regulatory compliance Workday HCM & Payroll Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must. Hands-on configuration experience across Absence, Benefits and Talent Management modules

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International HR Services Team Lead

Location: Mumbai, India | Work Setup: Onsite | Shift: 24x7 Flexible, Extended hours as required

Job Type: Full-time

| Band: BPO 4 |

Experience: 7–10 Years [JD: 6+ yrs with 2+ yrs lead]

Job ID: 407005 | Salary: 11–12 LPA

Role Overview

Lead the International HR Services team supporting multiple global regions. Own end-to-end employee lifecycle management, HR operations delivery in Workday + ServiceNow, compliance, and service excellence. Manage people, performance, and stakeholder relationships across geographies.

Key Responsibilities

- People Leadership: Lead, mentor, and develop HR Services Associates + HR Ops/EDG staff. Conduct 1:1s, set goals, coach, and manage performance. Oversee workforce planning, shift scheduling, and 24x7 coverage. Build an inclusive, high-performance culture

- Service Delivery & Operations: Oversee international employee lifecycle management. Ensure timely, accurate HR transactions in Workday and ServiceNow. Review/approve letters, documentation, and compensation changes. Ensure compliance with local/international HR policies, audits, and data privacy

- Stakeholder & Escalation Management: Act as escalation POC for complex HR queries from employees, managers, and HRBPs. Build strong regional stakeholder relationships. Represent the team in cross-functional meetings/projects

- Quality, Compliance & Reporting: Drive HR data/process audits for accuracy and compliance. Monitor KPIs, SLAs, and service quality. Identify gaps and lead continuous improvement initiatives

- Transitions & Collaboration: Support KT, onboarding, and transitions. Collaborate with EDG, HR Ops, and other HR teams as needed

Required Skills & Qualifications

- Experience: 7–10 years in HR Operations/Shared Services supporting international geographies. [Min 6+ yrs with 2+ yrs in team lead/supervisory role]

- Systems: Strong expertise in Workday – Core HR, Reporting, Letter generation, Contracts, Compensation, Absence Mgmt. Hands-on ServiceNow or similar ticketing tools

- Domain: Strong understanding of HR processes, compliance, and documentation standards. Exceptional attention to detail, proofreading, and quality control

- Competencies: High-volume task management with accuracy/timeliness, Critical thinking & problem-solving, Excellent written & spoken English, Diverse stakeholder management

- Education: Bachelor’s degree in any discipline

- Preferred: Python scripting experience for automating filings, audits, and letter generation is an added advantage

Key Competencies

People Leadership & Team Development, Employee Experience Mindset, Critical Thinking & Problem Solving, Client Management & Stakeholder Engagement, Process Excellence & Continuous Improvement

Working Conditions

Flexibility to work 24x7 shifts and extended hours as per business needs.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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