International HR Services Team Lead

Gratitude Inc

36 Views

2 days ago

International HR Services Team Lead

7-10 Year(s)

₹ 91.67 - ₹ 1 Lacs p.m

Mumbai

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Job Description

Key Skills

Critical Thinking Documentation Problem Solving Reporting Stakeholder Management Communication Skills Process Improvement client management HR operations Data Privacy employee experience ServiceNow (SNOW) People Management & Team Leadership Capability(Staffing, Engagement, Succession Quality Assurance, SLA Adherence & Compliance Management HR Operations / HR Shared Services SLA / KPI Management Experience with HRIS systems (e.g., Workday, SAP SuccessFactors, BambooHR) is a plus. Team Management, SLA Management

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Job Title: International HR Services Team Lead

Location: Mumbai

Experience: 7–10 Years

Employment Type: Full-Time

Salary: ₹11–12 LPA

Band: BPO 4

Role Overview

TCS is looking for an International HR Services Team Lead to lead HR Shared Services operations supporting global employees. The role involves managing HR Operations teams, employee lifecycle processes, Workday and ServiceNow administration, stakeholder management, SLA governance, compliance, process improvement, and team leadership while ensuring high-quality HR service delivery across international geographies.

Key Responsibilities

Lead and manage International HR Services Associates.
Mentor, coach, and develop HR Operations teams.
Manage workforce planning, scheduling, and 24×7 service coverage.
Oversee end-to-end employee lifecycle management.
Process and review HR transactions in Workday and ServiceNow.
Review HR letters, contracts, compensation changes, and documentation.
Handle escalations from employees, managers, and HR Business Partners.
Ensure compliance with HR policies, audit requirements, and data privacy standards.
Monitor KPIs, SLAs, quality metrics, and service delivery performance.
Drive audits, continuous improvement, and process optimization.
Support transitions, knowledge transfer (KT), onboarding, and cross-functional HR initiatives.

Required Skills & Qualifications

7–10 years of HR Operations / Shared Services experience.
Minimum 2 years of Team Lead / Supervisory experience.
Workday (Core HR).
ServiceNow.
Employee Lifecycle Management.
HR Shared Services.
HR Operations.
Team Leadership.
Stakeholder Management.
SLA Management.
HR Compliance.
Reporting.
Strong communication and problem-solving skills.

Preferred Skills

Workday Reporting
Letter Generation
Compensation Management
Absence Management
Contracts Management
Process Improvement
Audit Management
Knowledge Transfer (KT)
Python Automation
Employee Experience

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/7e493bdc18

Role

Employee Relations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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