HR Specialist - Employee Relations & Case Management (US Shift)

Gratitude Inc

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5 days ago

HR Specialist - Employee Relations & Case Management (US Shift)

5-8 Year(s)

Mumbai

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Job Description

Key Skills

Problem Solving Stakeholder Management Case Management Communication Skills HR operations Employee Relations

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Role: Talent Consultation Analyst

Location: Mumbai
Experience: 5–8 Years
Employment Type: Permanent
Shift: US Shift

Role Overview

TCS is looking for an experienced Talent Consultation Analyst to manage Employee Relations and HR disciplinary case management within a US HR environment. The role involves end-to-end ownership of employee cases, providing policy guidance, supporting managers and employees, ensuring compliance with company policies and US labor practices, and delivering a consistent employee experience.

Key Responsibilities

Manage the complete lifecycle of HR disciplinary cases from initiation through closure.
Handle employee relations cases involving attendance, misconduct, job abandonment, call avoidance, unauthorized settlements, and related issues.
Provide expert guidance to managers on HR policies, disciplinary procedures, and case resolution.
Ensure all cases are managed in accordance with company policies, legal requirements, and HR best practices.
Maintain accurate case documentation, records, reports, and audit trails.
Communicate effectively with employees, managers, and stakeholders throughout the case management process.
Analyze case trends and recommend process or policy improvements.
Demonstrate empathy, active listening, and professionalism while handling sensitive employee matters.
Apply sound judgment and critical thinking to resolve complex HR issues independently.
Collaborate with HR teams and business stakeholders to drive consistency and continuous process improvement.
Participate in client and employee calls as required to support case resolution and consultation.

Required Qualifications

Bachelor's degree in Human Resources, Psychology, Sociology, Business Administration, or a related field.
5–8 years of experience in Employee Relations, HR Operations, HR Case Management, or Talent Consultation.
Experience managing end-to-end disciplinary cases in a US HR environment.
Strong understanding of HR policies, employee relations, and disciplinary processes.
Excellent verbal and written communication skills.
Strong analytical, problem-solving, decision-making, and documentation skills.
Ability to manage multiple cases while maintaining confidentiality and accuracy.
Willingness to work in the US Shift from the Mumbai office.

Preferred Skills

Knowledge of US labor laws and HR compliance.
Experience with HR case management systems or HRIS platforms.
Strong stakeholder management and customer service orientation.
High emotional intelligence with excellent listening and conflict-resolution skills.
Ability to work independently in a fast-paced, deadline-driven environment.

Important Information

Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Role

Business/EDP Analyst

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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