HR Operations Team Lead

Gratitude Inc

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1 week ago

HR Operations Team Lead

7-10 Year(s)

₹ 90 - ₹ 1 Lacs p.m

Bangalore

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Job Description

Key Skills

Analytical Stakeholder Management workday client management Strong Decision-Making skills Strong Communication Skills (Verbal and Written)) Problem-Solving Skills Attention to detail Hands-on experience with ServiceNow or similar ticketing tools. 7–10 years of HR Operations / Shared Services experience supporting international geographies.

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HR Operations Team Lead

Location: Bangalore
Experience: 7–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA

About the Role

We are looking for an experienced HR Operations Team Lead to manage a team of 15+ resources and oversee global HR Operations/Shared Services delivery across international geographies. The role involves team leadership, service delivery, stakeholder management, escalations, process improvement, and HR technology management.

Key Responsibilities

Team Leadership & Management

Lead, mentor, and manage a team of 15+ resources.
Allocate work, monitor performance, and ensure operational targets are achieved.
Conduct performance reviews, yearly ratings, and performance evaluations.
Drive employee engagement, development, collaboration, and continuous improvement.

HR Operations & Service Delivery

Manage end-to-end HR Operations services across:
- Global Benefits
- Total Rewards
- Invoice Processing
- Wellbeing Benefits
- Global Mobility
Ensure accuracy, quality, compliance, and timely service delivery.
Identify and implement process improvements.

Client & Stakeholder Management

Manage relationships with global clients and internal/external stakeholders.
Act as the point of contact for escalations and service-related discussions.
Provide regular service performance updates and reports.

Technology & Systems

Work with Workday, Darwin, and ServiceNow to support HR Operations.
Leverage HR technology to improve service delivery and operational efficiency.

Strategic Planning

Partner with leadership on service delivery and team-development initiatives.
Support expansion of service offerings and alignment with organizational objectives.

Required Skills & Experience

Bachelor's / Master's degree in any discipline.
7–10 years of experience in HR Operations / HR Shared Services supporting international geographies.
Experience managing teams of 15+ resources.
Hands-on experience with ServiceNow or similar ticketing tools.
Knowledge of Workday and Darwin is preferred.
Strong understanding of HR processes, compliance, and documentation.
Experience in performance management and employee evaluations.
Excellent stakeholder and client management skills.
Strong written and verbal English communication.
Excellent problem-solving, analytical, and decision-making skills.
Strong attention to detail and quality-control mindset.
Ability to manage high-volume operations in a fast-paced environment.

Work Requirements

Willingness to work 24×7 shifts, including US shifts.
Flexibility to work extended hours based on business requirements.

Eligibility

Ex-TCS employees are not eligible to apply.
PAN and DOB are required for profile creation.

Application Questionnaire

Please complete the questionnaire before proceeding with the application:

Questionnaire Link: https://myglit.com/lateral/cref/bc3bf40476

Role

Human Resources Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

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