Hiring Now | Collections Quality Analyst – OTC (International Voice) | Gurgaon | ₹6–7 LPA @ MNC Client
Gratitude IncHiring Now | Collections Quality Analyst – OTC (International Voice) | Gurgaon | ₹6–7 LPA @ MNC Client
Job Description
Key Skills
31 candidate(s) have already applied for this Job. Apply now
Location: Gurgaon
Role: Collections Quality Analyst – OTC (International Voice)
Salary: ₹6–7 LPA
Experience: 1–3 Years
Band: BPO 1/2
Work Mode: 100% Work From Office
Shift: 24x7 Rotational (Night Shifts Applicable)
We're Looking For
Are you passionate about driving quality excellence in international collections? If you have experience evaluating voice interactions, identifying improvement opportunities, and ensuring adherence to quality standards, this opportunity is for you!
Key Responsibilities
Conduct quality audits for International Voice Collections processes.
Evaluate customer interactions based on defined quality parameters.
Provide constructive feedback and coaching to improve agent performance.
Analyze quality trends and identify process improvement opportunities.
Prepare quality reports, root cause analysis, and performance dashboards.
Ensure compliance with client processes and quality standards.
Collaborate with Operations and Training teams to improve overall service quality.
Must-Have Skills
1–3 years of experience in Collections Quality / QA (International Voice).
Strong understanding of the Order-to-Cash (OTC) Lifecycle and B2B Collections.
Prior experience performing quality assessments for international voice processes.
Excellent verbal and written English communication skills.
Strong presentation and analytical skills.
Moderate proficiency in Microsoft Excel.
Knowledge of Seven Quality Tools / Six Sigma basics, including:
Histogram Analysis
Pareto (80/20) Analysis
Fishbone (Cause & Effect) Analysis
Call Quality Evaluation
Transaction Quality Assessment
Important Eligibility
Ex-TCS employees are not eligible to apply.
PAN Card & Date of Birth are mandatory for profile creation.
Why Apply?
Competitive salary package up to ₹7 LPA
Opportunity to work with one of the world's leading IT & consulting organizations
Career growth in Finance & Accounting Operations
Exposure to global clients and international collections processes
Interested? Apply now and take the next step in your career!
Role
QA Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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