German Language Processor Lead – HRO | German B2/C1 | H2R | Workday HCM | HR Operations

Gratitude Inc

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1 month ago

German Language Processor Lead – HRO | German B2/C1 | H2R | Workday HCM | HR Operations

8-10 Year(s)

Bengaluru (Bangalore)

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Job Description

Key Skills

Stakeholder Management Team Leader HR operations B2 or above in german language HRO Skill Hire to Retire, MS office Workday HCM & Payroll

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Job Title: German Language Processor Lead – HRO

Job Description

We are hiring a German Language Processor Lead – HRO with 8–10 years of experience in HR Operations, HR Shared Services, Global Business Services, or Hire-to-Retire (H2R). The role involves leading German-language HR operations, managing employee lifecycle processes, handling escalations, supporting global stakeholders, and ensuring SLA, quality, and process excellence.

Location : Bangalore

Shift : Rotational shifts, if required

Work Mode : As per business requirement

Key Responsibilities

Lead Tier-1 and Tier-2 HR Operations / HRO support for German-speaking employees.
Manage end-to-end Hire-to-Retire (H2R) activities including onboarding, employee data management, job changes, transfers, leave administration, and offboarding.
Handle HR queries related to Payroll, Benefits, Learning & Development, Time & Attendance, Recruiting, and Performance Management.
Act as an escalation point for complex HR cases and employee issues.
Ensure SLA, TAT, quality, productivity, and service delivery targets are achieved.
Support and mentor HR Operations team members.
Work with HR Business Partners, Payroll, Talent Acquisition, Benefits, and Global HR teams.
Ensure employee data accuracy, GDPR compliance, and HR process governance.
Identify process improvement and automation opportunities.

Required Skills

German language proficiency – B2/C1 or higher
Strong English communication skills
HR Operations / HRO / HR Shared Services
Strong Hire-to-Retire (H2R) experience
Experience with Workday HCM, ServiceNow, SAP SuccessFactors, or similar HRIS
Global / multinational HR operations experience
Team leadership and stakeholder management
Strong analytical and problem-solving skills

Qualification

Bachelor's degree in HR, Business Administration, Commerce, or related field
8–10 years of relevant experience in HR Operations, HR Shared Services, HRO, GBS, or H2R
Experience handling German-speaking employees or global HR processes preferred.

Important Notes

Ex-TCS employees are not eligible to apply.
PAN and DOB are mandatory for profile creation.
German proficiency of B2/C1 or higher is required.
Candidates should be willing to work in rotational shifts, if required.
Experience in Workday HCM / HRIS and H2R will be preferred.

Role

Human Resources Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Human Resources

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