FRENCH LANGUAGE EXECUTIVE- Call Centre Customer Support E-mails Leading IT MNC Mumbai
Gratitude IncFRENCH LANGUAGE EXECUTIVE- Call Centre Customer Support E-mails Leading IT MNC Mumbai
Job Description
Key Skills
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Position Name: French Language ExecutiveLocation: MumbaiBand: BPO 3Exp range - 6 to 8 yearsShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office onlyRequired Skills & Qualifications· Excellent communication and stakeholder management.· Proficiency in French language (written and spoken)· Expertise to interact with native French speakers· Experience in customer service and interaction skillsGood to have skills· Workday Workforce Lifecycle· Organization and Absence ManagementKey ResponsibilitiesManaging interactions with employees over phone, e-mail and chat related to below processes:· Roster Construction: Develop and finalize daily staffing rosters, assign relief staff, guarantee full coverage, and designate specific locations for coverage one day in advance.· Overtime/Undertime and Relief Management: Initiate and coordinate OT callouts, grant reduced overtime within thresholds, and track all decisions for audit.· Sick Call Coverage: Monitor and address sick leave notifications, employ prioritized call-out processes, and maintain logs of sick calls and adjustments.· Communication Protocols: Maintain open communication with Scheduling, Deployment MO, and leadership; escalate issues and document all communications.· Attendance Desk: Triaging calls per day for absence reporting, data entry, record keeping, system updates, compliance audits, and process guidance.· Dependability: Scheduling and conducting meetings with employees regarding attendance, using Power BI dashboards to identify meeting needs, coordinating with union representatives, and managing post-meeting data entry.· Performance: Supporting accommodation, injury, and medical leave processes, data entry, record keeping, system updates, coding audits, and managing claims for accommodations, injuries, and long-term illness.**Ex TCS Employees can't apply****PAN and DOB are required for profile creation**
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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