F&A Team Leader
Gratitude IncF&A Team Leader
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Role/Skill: F&A Team
Location: Kolkata / Thane
Experience: 1-3 Years
Band: BPO 3/4
Salary: up to 12 LPA
Education
Qualification: B.Com/ M.Com, MBA Finance, ICWA, CA,
Experience
1 to 3 years experience as a F&A Team Leader
Requirement
Exposure and knowledge of Finance - Equities market expecially Company Financials and Analyst and Broker Estimates
Lead a team of upto 15-20 team members
Review, drive and manage Client defined SLAs and internal metrics
Responsible for Production Management, gather, track and report productivity metrics
Analyze volume trends to understand the reasons for any peaks or valleys in work volume and manage resources accordingly
Participate in implementation of process improvement recommendations
Provide leadership, guidance and feedback on individual and team performance
Meet and exceed all performance thresholds
Compile performance reports and customer feedback, ensure timely receipt and action on customer feedback
Participate in various projects and continuous process improvement activities
Participate in Operations/Relationship calls
Responsible for team motivation, providing feedback, coaching and conducting reviews of analysts
Identify training needs, gaps for analysts and suggest soft skill/process specific trainings
Working knowledge of MS Office
Skills
Customer focus, Drive for results in a team and ability to take ownership
Ability to adapt swiftly and drive change
Strong analytical skills
Excellent oral and written communication skills
Create and implement processes that result in improved business performance
Eagerness to learn and collaborate
Ability to remain calm under pressure in a frequently changing environment
Strong Team player, ability to manage conflicts
Strong execution skills with focus on clear, realistic action steps and timelines
PAN and DOB are required for profile creation
Please Apply using this Link https://www.myglit.com/lateral/cref/33809401e0
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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