Employee Benefit - HRO
Gratitude IncEmployee Benefit - HRO
Job Description
Key Skills
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Job Requirements*
• Strong English communication skills
(written & verbal)
• Proven Root Cause Analysis (RCA) skills –
mandatory
• Proficiency in MS Office (Excel, Word,
PowerPoint)
• Hands-on exposure to SAP HCM & FICO –
preferred
• Experience in HR benefits operations or
shared services environment
Strong team-managerial competencies,
managing atleast 5-7 team-members
Key Responsibilities*
• Manage employee benefits administration
and related transactions
• Perform accounting entries and
reconciliations for benefit-related accounts
• Identify, analyze, and resolve
discrepancies using RCA techniques
• Prepare and review MIS reports and
benefits dashboards
• Ensure compliance with internal controls,
SLAs, and audit requirements
• Coordinate with HR, Finance, and external
vendors for issue resolution
• Support process improvements and
knowledge transitions
Domain
Employee Benefits Administration
Soft Skills
Analytical ability, attention to detail,
stakeholder management, communication,
team-managerial
Education Requirements
Graduate/ Post-Graduate/ HR-related
certifications
Certifications SAP HCM / FICO – Preferred
PAN and DOB are required for profile creation
Role
Human Resources Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
Human Resources
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