DATA MANAGEMENT SPECIALIST

Gratitude Inc

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3 weeks ago

DATA MANAGEMENT SPECIALIST

2-5 Year(s)

Bangalore

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Job Description

Key Skills

Experience in customer data management or enterprise data operations. Strong analytical and problem-solving skills. Hands-on experience with data management platforms or SaaS environments.

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The L2 Customer Data Management Specialist plays a critical role in managing customer data onboarding, integration, and ongoing maintenance across enterprise systems. The role requires strong analytical skills, attention to detail, and a proactive approach to ensuring data accuracy, integrity, and compliance with customer-defined policies. The individual will work closely with internal teams and customers to manage high-volume data operations while continuously improving processes and quality.

Key Responsibilities
• Manage end-to-end customer data onboarding and integration across enterprise systems.
• Ensure customer data is captured, validated, and maintained accurately in line with defined data policies.
• Handle high-volume and time-sensitive data processing with a strong focus on quality and turnaround time.
• Monitor data accuracy, completeness, and integrity throughout the customer data lifecycle.
• Perform root cause analysis for data issues and implement preventive measures.
• Monitor systems for performance issues and coordinate with support teams for resolution.
• Adhere to SOPs and drive continuous process improvement.
• Leverage automation and AI-enabled tools to optimize data management processes.
• Communicate clearly with internal and external stakeholders.

Required Skills & Qualifications
• Experience in customer data management or enterprise data operations.
• Strong analytical and problem-solving skills.
• Hands-on experience with data management platforms or SaaS environments.
• Understanding of data governance, security, and privacy practices.
• Familiarity with SOP-driven and ticket-based support environments.
• Proficiency in Excel or reporting tools.
• Strong written and verbal communication skills.
• Ownership mindset, attention to detail, and adaptability.

Why Join
Opportunity to work in a global delivery environment with exposure to enterprise-scale data operations, continuous learning, and process optimization initiatives.

Ex TCS Employees can’t apply
PAN and DOB are required for profile creation

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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Rosemary Julius

Recruiter - Gratitude Inc

NA, tanzania

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