Customer To Cash (C2C) - Team Lead
Gratitude IncCustomer To Cash (C2C) - Team Lead
Job Description
Key Skills
18 candidate(s) have already applied for this Job. Apply now
Knowledge & Experience
• Strong knowledge of Workday, Oracle HCM, MYOB and Timekeeping tools
• Working Experience of 10-12 years for ANZ Geo.
• Good knowleedge of tax legislations & super lodgements, to do year end validations ensuring accurate
lodgements
• Excellent hands-on knowledge of all aspects of Payroll (Pre-payroll, Processing, Post Payrolls) upstream/
downstream to manage any escalations from Client, to close immediate corrective actions & propose
tangible preventives.
• Should be able to manually calculate Gross to Net and handle complex payroll calculations for OTP & term
priority payments.
• Should be able to manually calculate Arrears, Retro Pay, Tax balance adjustment etc.
• Payroll Reporting & governance for Weekly, Bi-Weekly, Semi-Monthly and Monthly payrolls with clear
execution of BIC SLAs
• Experience in Hire to retire HR transactions EDM, HR Admin, Payroll Processing & Accounting
• Assist in the preparation of all payroll activities including payroll payments, reports and forecasts including
tax returns and reports for Government regulatory agencies and payroll management reports
• Ensuring IO checker validations to final pay run targetting all accurate payslips & on time, with no over or
underpayments
• Weekly/ Bi-weekly experiance of collaborating & presenting business to client/ customer with focus of
CIP.
• Responsible for the payroll team development, performance and maintenance within the organisation,
sharing monthly targets & achivements. Focus on productive utlization tracking.
• Achieve maximum profitability and growth in accordance with organisation plans of enhancing productive
utlization
• Assist in compliance with all the payroll financial and legal requirements, responsibilities and obligations
• Worked on SOX (Sarbanes Oxley) Audit and helped auditors with their audit.
• Should be able to lead the DD, KT and Ramp up phase of projects & report risks & mitigations plans
• Should have fair knowledge of Business excellence to draft FMEA for all processes in-scope
• Manage team with a focus to upskill & cross utlize resources
• Collaborate with Business support Teams and execute to meet company leadership expectations/ vision.
• Conduct System and Database Audits as expected to company standards.
Formal Education & Certification
• Bachelor / Master’s degree in any discipline
• Basic computer knowledge required (MS- Office Applications)
Skill Set
• HRO Experience of ANZ Geo
• Strong knowledge of Oracle HCM (mandatory), Workday, SAP
• Strong email and voice communication skills
• Prior Experience in process transition, Due Diligence, Knowledge Transfers
• Proven ability to adapt to new tools by applying logical approach
• Strong communication, problem solving and resolution skills.
• Must be able to multi-task, maintain confidentiality, work independently, and have good organizational
skills.
• Must have good experience and exposure in direct or telephonic communication with onshore clients
Behavioral Attributes
• Excellent communication skills.
• Ability to work under pressure.
• Managerial and Leadership skills.
• Good Interpersonal and communication skills (verbal and written).
• Eye for detail and accuracy.
Work Conditions
• Occasional extended work hours to meet deadlines.
• Ability to work 24*7 shift timings.
• Lead the training sessions, presentations and meetings within counterparts / end client.
• ANZ, US shift (India night shift)
• Work from office – no remote working
PAN and DOB are required for profile creation
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
Accounting / Finance
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Technical Support Executive International Voice Process
Gratitude Inc1 - 10 Year(s)
50 - 75 Thousand p.m
Pune, India
Indirect Sourcing Specialist Hyderabad
Gratitude Inc2 - 7 Year(s)
60 - 75 Thousand p.m
Hyderabad, India
15 - 20 Year(s)
Confidential
Kolkata, India
Group Lead – Employee Benefit - AP
Gratitude Inc8 - 10 Year(s)
80 - 90 Thousand p.m
Pune, India
Traffic Coordinator IT Company Mumbai
Gratitude Inc2 - 8 Year(s)
65 - 75 Thousand p.m
Mumbai, India
1 - 9 Year(s)
40 - 55 Thousand p.m
Mumbai, India
4 - 8 Year(s)
75 - 100 Thousand p.m
Mumbai, India
Customer Support Executive – International Voice Process
Gratitude Inc1 - 6 Year(s)
40 - 60 Thousand p.m
Mumbai, India
2 - 7 Year(s)
55 - 75 Thousand p.m
Hyderabad, India
Spanish Customer Support Officer in IT Company Bangalore
Gratitude Inc3 - 6 Year(s)
50 - 80 Thousand p.m
Bangalore, India