Customer Service Associate (International Voice – Banking & Cards)
Gratitude IncCustomer Service Associate (International Voice – Banking & Cards)
Job Description
Key Skills
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Location: Malad, Mumbai / Thane (Candidates outside Mumbai & Thane will NOT be considered)
Salary: Up to ₹9 LPA
Shifts: Rotational, majority Night & Midnight shifts
Hiring Grades: BPOZ, BPO1, BPO2, BPO3
Job Responsibilities:
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Handle inbound customer interactions with zero idle time.
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Consistently meet SLAs at both individual & team levels.
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Achieve and exceed performance KPIs: RSAT, AHT & Customer Experience.
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Stay updated with new process changes & implement them effectively.
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Take corrective actions based on feedback to avoid repeat issues.
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Promote brand value with a positive and professional approach.
Skills Required:
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Excellent English communication skills (International Voice experience is mandatory).
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Strong team player with feedback implementation ability.
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Positive attitude and customer-first mindset.
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Willingness to work in rotational/night shifts & weekends.
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Domain knowledge in Banking & Cards (preferred, not mandatory).
Candidate Eligibility (Strict Criteria):
Must have minimum 1 year International Voice (BPO) experience (Domestic/Back-office not considered).
Must be currently working as a Call Center Agent (NOT TL, QA, Manager, or Non-BPO roles).
Graduation is compulsory (exceptions: HSC with 18+ months BPO exp).
Must be located in Mumbai or Thane only.
Outstation candidates will be rejected (reason: currently outside Mumbai).
TCS rehires are not eligible.
No long career gaps. Last experience must be in International Voice – Agent level only.
Qualification & Experience:
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Graduate & above with 9 months – 10 years contact center experience.
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HSC with 18 months – 10 years contact center experience.
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B.E./B.Tech with minimum 3 years relevant experience.
Interview Process:
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HR Screening
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V&A (Voice & Accent)
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Operations Round
Fast Track Candidates (V&A Exemption):
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BPO1 Grade: Any Graduate with 12+ months experience → Direct to Ops Round.
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BPOZ Grade: HSC/Undergraduate with 18–24 months experience → Direct to Ops Round.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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