CSA -Domain Utilities -Kolkata

Gratitude Inc

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1 week ago

CSA -Domain Utilities -Kolkata

1-9 Year(s)

₹ 50 - ₹ 55 Thousand p.m

Kolkata (Kolkata)

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Job Description

Key Skills

Stakeholder Management Utilities Process Knowledge of MS Office – Excel, PowerPoint, Word Exposure to US, UK clients and understanding of industry Proficient in English

28 candidate(s) have already applied for this Job. Apply now

Job Title: Associate - Domain Utilities
Industry: BPO / Utilities
Location: Kolkata
Work Setup: Onsite
Employment Type: Full-time
Band: BPO 1 / 2
Salary Package: 6 to 7 LPA
Job Code: 414648
Experience: 1 to 5 years
Preferred Experience: Expertise in Utility Domain

Qualification:
- Graduate in Geography / GIS (Hons)

Key Requirements:
- Experience in handling UK customers
- Managing client and internal stakeholders

Technical Skills:
- Excellent communication skills
- Good working experience in MS Office: Excel, Word, PPT
- Ability to handle confidential information in a discreet, professional manner
- Ability to read, comprehend and respond to emails and calls

Key Responsibilities:
- Reform and execute back-office operations and processes
- Ensure accuracy in daily work and meet time limits
- Build solid relationships across all units at various account levels
- Ascertain the accuracy and work standards
- Responsible for producing various reports for various stakeholders

Important Notes:
- PAN and DOB are required for profile creation

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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