385751 Network Support Engineer
Gratitude Inc385751 Network Support Engineer
Job Description
Key Skills
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Role/Skill: Network Support Engineer
We are seeking a candidate with 2–3 years of experience in endpoint and basic network support. The role involves providing L1/L2 support for end-user systems and assisting with day-to-day network and security operations. The candidate should have basic knowledge of Cisco Switching & Routing and Palo Alto Firewall fundamentals. Strong troubleshooting, documentation, and communication skills are required. One basic certification is mandatory (CCNA, Network+, or equivalent).
Responsibilities:
Provide endpoint support for desktops, laptops, OS, and standard IT applications
Troubleshoot basic network issues related to LAN, VLANs, IP addressing, and connectivity
Assist in monitoring and basic configuration checks on Cisco switches and routers
Support Palo Alto Firewall operations such as rule verification, NAT checks, and log monitoring
Respond to incidents and service requests as per SLA and maintain proper documentation
Role
L2 Support Engineer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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